All questions related to your profile and managing it

• How can I change my password? 411
• I play in several clubs, can I have a single login? 249
• I have a single account across several clubs, how do I choose which club to display? 186
• A family member wants to become a member, can I add them? 137
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 228
• How do I change my profile photo and information? 4
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 6
• How do I set my personal access code? 6
• My data: download, leave the club, delete my account 6
• How do I become a club member online? 3

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 137
• Why are some cells pink on the board? 360
• How can I make a booking 936
• How can I book with a guest? 238
• How can I edit a booking? 185
• How can I delete a booking? 284
• All courts are occupied. Can I join the waiting list? 69
• What payment methods are available to me for a booking? 91
• How to create an open booking 37
• How to join an open match 27
• Where can I find the court access code (door code)? 4
• How do I withdraw from an open match? 6
• How do I view my booking history? 5
• How do I see the weekly schedule? 3
• How do I find and book at another club? 4

How do I register for a camp or a school?

• Sign up for a tennis lesson 88

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 6
• How do I pay for a booking with my wallet? 4
• How do I split the payment with my partner? 2
• How do I use my restaurant vouchers? 3
• How do I view and pay my invoices? 9
• How do I download my certificates? 3
• How do I send money from my wallet to another member? 6

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 1
• How do I take part in the Défi-Plugin (challenge tournament)? 7

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 3
• How do I turn on dark mode? 6
• How do I install the Plugin.ch mobile app? 5
• How do I choose the notifications I receive on my phone? 6
• Where can I find the messages sent by my club? 6

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 2
• The administration home page 9

• Manage access 39
• Manage membership cards 26
• Manage clubhouse 11
• Manage restaurant credit 10
• Manage email sending 10
• Manage invoicing 10
• Manage member groups 11
• Manage registrations 12
• Manage special days 9
• Manage offers 10
• Manage online payments 7
• Manage billing regions 9
• Manage the club manager 8
• Manage challenge tournaments 6
• Manage RFID validation 9
• Manage general settings 8
• Setting up the accounts (general ledger) 10
• Configure EBICS: connect Plugin.ch to your bank 9
• Gate access log 4
• Manage multiple buildings 4

• Create a new court 19
• Manage court groups 26
• Manage booking periods 30
• Manage court usage 19
• List, edit, or delete a court 13
• Manage sports 6
• Close courts 11

• Create a new season 21
• Edit or delete a season 19
• Open the winter season by copying last season 10
• Link a sport to a season 11

• Manage recurrence authorizations 19
• Manage restrictions 18
• Manage subscription type 33
• Create booking prices: per session or per season 8
• Check rates with the rate grid 11
• Manage non-member and pay-as-you-go deductions 8
• Booking without a subscription: the guest subscription 11

• Create an item 20
• Assign an item to a member 11
• Edit or delete an item 15
• Delete an item assigned to a member 13
• Import linked items from Excel 10

• Display the member list 30
• Create a new member 41
• View a member's detailed information 16
• Display a member's operational data 14
• Manage member subscriptions 15
• Import member data 10
• Print member cards 14
• Print and export the member list 13
• Charge an item to a member or a group 14
• Link a member to a group 12
• Edit and delete a member 11
• Search for a member 16
• Managing duplicates: merging two profiles 12
• Managing units to be deducted: personalised hours and non-members 11
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 9
• Find and reactivate a removed member 7
• Issue a certificate for a member 9
• Managing families 7
• Handling erasure requests (GDPR) 10

• Add a new sponsor 17
• Invoice sponsors 19
• Re-invoice sponsors 14

• Assign and remove a role 12
• Roles and access: create and edit a role 16

• Activating the Lessons module 20
• Creating lesson items 19
• Create, edit, and delete a lesson 19
• Manage lesson groups 16
• Manage lesson enrollments 23
• Prerequisite 29
• Invoice and reminder texts 13
• Teachers' schedule 9
• Grouped payments of registrations (basket) 15
• Change the rate of a registration 12
• Copy a lesson for the next season 11

• Complete management of equipment rental 19

• Find old invoice groups (archives) 18
• Invoice considerations and display 15
• Create invoices 21
• Send invoices by email 19
• Manage payment reminders 14
• Print invoices 14
• List and search invoices 14
• Edit and delete invoices 20
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 11
• Keeping the accounts with the general ledger 13
• Manage family discounts 11
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 11
• Transit accounts for online payments 7
• How invoice dates are calculated 12
• Annuler une facture ou une ligne déjà comptabilisée 6

• List of bank payments 16
• Processing via bank files 15
• Process a manual payment 17

• Process installments 21

• Managing bookings in the schedule 46
• Configure and use open matches 21
• Manage the set times 9
• Create a promo code and use it 10
• Refund a fixed-hour session that was released and taken again 12
• Moving a booking and creating a recurrence in the schedule 12
• Creating and managing recurrences 11
• The weekly view and the all-sports view 9
• The cash journal and the history of a booking 8
• Manage cash register prices 7
• Offering items with a booking 12
• Deleted bookings and deletion records 10
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 13

• Manage automatic emails 22
• Sending bulk emails 17
• Manage messages 18
• History of sent emails 13
• Writing an e-mail with the editor 15
• Birthday and inactive member e-mails 10

• Manage challenge tournaments 15

• Enable partner search 17

• The statistics dashboard 14
• Invoicing bookings from the statistics 14

• Access the program 22
• Booking by a member 35

• Creating and configuring a lesson 27
• Sign up for a tennis lesson 20
• Managing registrations (administrator) 20
• Managing groups and the schedule 18
• Tennis lesson invoicing 16
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 8
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 9
• Running the monthly payroll 7
• Entering a compensated absence (army, maternity, illness, accident) 8
• The 13th salary and holidays for hourly employees 9
• Paying salaries and reconciling them with the bank 8
• Correcting an approved payslip 11
• Salary certificates and annual lists 11

You'll find all the questions about booking without an account

• How can I book if I don't have an account 847
• Where can I find available courts in my area? 117
• How can I edit/cancel my booking if I don't have an account? 137